Refund Policy

At Happy Kiddo, we always strive to provide the best shopping experience for our customers. Therefore, we offer a clear exchange, return, and refund policy that guarantees the rights of all parties.

Exchange and Return Period

  • Exchanges or returns can be requested within 14 days of the order receipt date.
  • In case of a manufacturing defect, it must be reported within 48 hours of receipt.

Exchange and Return Conditions

To accept a return, the following conditions must be met:

  • Provide the order number or invoice.
  • The product must be in its original condition, unused and undamaged.
  • The original packaging, all accessories, manuals, and attachments must be included.
  • All original seals and labels must be intact.

Toys and Baby Supplies

The following can be exchanged or returned:

  • Unused toys.
  • Unopened and unused baby supplies.

The following cannot be exchanged or returned:

  • Products that have been opened or used due to hygiene and safety concerns.
  • Products that are on sale or clearance, except in cases of manufacturing defects.

Electric Products

Includes:

  • Hoverboards
  • Electric Scooters
  • Electric Kids' Cars
  • Electric Toys

Exchange or return is possible if:

  • The product is unused.
  • The product is in its original condition.
  • Any manufacturing defect is reported within 48 hours of receipt, along with photos or a video showing the problem.

Exchange or return is not possible if:

  • The product has been used or driven.
  • The product has been damaged due to misuse, impact, water damage, or incorrect charging.
  • The product has been disassembled or modified by an unauthorized party.

Shipping Fees for Exchanges and Returns

  • Happy Kido covers the shipping fees if the reason for the exchange or return is a manufacturing defect.
  • The customer is responsible for the shipping fees if the reason for the exchange or return is a personal request.

Refunds

  • The product price will be refunded after it is received, inspected, and confirmed to meet the return conditions.
  • The refund will be issued using the same payment method used at the time of purchase.
  • Refunds are processed within 7 to 14 business days after your return request is approved.
  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Products not eligible for exchange, return, or refund include:

  • Gift cards.
  • Custom-made or made-to-order products.
  • Disconnected parts and accessories.
  • Used products or products lacking accessories.
  • Products that do not meet the exchange and return criteria outlined above.

Contact Us

For any inquiries regarding exchanges, returns, or refunds, please contact Happy Kido Customer Service, providing your order number and attaching photos or videos of the product if needed.